سياسة الاسترجاع

 

At PURO Coffee, customer satisfaction is our priority.

Returns

Due to the nature of roasted coffee, we do not accept returns on opened or used products.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

We may ask for photos of the product and packaging to help resolve the issue.

Refunds

If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days.

Order Cancellation

Orders may be canceled before they are roasted or shipped. Once an order has been processed for roasting or shipment, it cannot be canceled.

Contact

For refund or return inquiries, please contact us at:ibrahimramadan1977@gmail.com