Return & Refund Policy | PURO Coffee Egypt
Return and Refund Policy
At PURO Coffee, our customers' satisfaction is our priority, and we always strive to provide specialty coffee of the highest quality and freshness.
Return Policy
Due to the nature of roasted specialty coffee, opened or used products cannot be returned to maintain the quality and integrity of the product.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.
We may ask you to send photos of the product and packaging to help us verify the issue and find the appropriate solution as quickly as possible.
Refund Policy
If the refund request is approved, the amount will be refunded to the original payment method within 5 to 10 business days, and the duration may vary depending on the bank or payment service provider.
Order Cancellation
Orders can be canceled before coffee roasting or shipping begins.
However, once the order preparation for roasting or shipping has started, the order cannot be canceled, as the coffee is roasted specifically to ensure it arrives with the best quality and freshness.
Contact Us
If you have any inquiries regarding returns or refunds, you can contact us via email: