Return & Refund Policy | PURO Coffee Egypt
Return & Refund Policy
At PURO Coffee, customer satisfaction is our priority. We strive to deliver specialty coffee with the highest standards of quality and freshness.
Returns
Due to the nature of roasted specialty coffee, products that have been opened or used cannot be returned to maintain product quality and safety.
Damaged or Incorrect Orders
If you receive a damaged or defective product, or an item that does not match your order, please contact us within 48 hours of receiving your delivery.
We may ask you to provide photos of the product and packaging to help us verify the issue and resolve it as quickly as possible.
Refunds
Once your refund request is approved, the amount will be refunded to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Order Cancellation
Orders can be cancelled before coffee roasting begins or the order is shipped.
Once preparation for roasting or shipping has started, the order cannot be cancelled, as the coffee is roasted specifically to ensure it reaches you at its best quality and freshness.
Contact Us
If you have any questions about returns or refunds, please email us at: